Terms of Use | Kokudi

Terms of Use

Welcome to Kokudi, an online marketplace connecting you with India’s most exciting homegrown brands and labels. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before shopping with us.

1. General Overview

These Terms govern your use of the Kokudi platform (“we,” “us,” or “our”) and the purchase of products listed by third-party brands (“sellers”) on our website. By using our platform, you acknowledge that Kokudi operates as a marketplace, facilitating transactions between sellers and customers.

2. User Eligibility

You must be at least 18 years old to make a purchase on Kokudi. By using the site, you confirm that you are legally capable of entering into a binding contract under Indian law.

3. Account Registration

To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Kokudi is not liable for any loss resulting from unauthorized use of your account.

4. Products and Pricing

Kokudi curates products from independent Indian brands. Product descriptions, images, and pricing are provided by the sellers.
We strive for accuracy, but errors in pricing or product information may occur. In such cases, we reserve the right to correct or cancel the order before shipping.
Prices are subject to change without notice.

5. Orders and Payments

Orders are confirmed only after full payment has been successfully processed.
Kokudi uses secure third-party payment gateways to ensure safe transactions.
In the event of payment failure, the order will not be processed.

6. Shipping and Delivery

We work with our partner brands and logistics providers to ensure timely delivery. Delivery times may vary depending on the seller’s location and product availability.

7. Returns, Refunds, and Cancellations

Please refer to our Refund Policy and Cancellation Policy pages for detailed information regarding eligibility and process.

8. Intellectual Property Rights

All content on the Kokudi website including text, images, logos, graphics, and software is the intellectual property of Kokudi and protected under applicable copyright and trademark laws. You may not reproduce, distribute, or modify any part of our website without prior written consent.

9. User Conduct

By using Kokudi, you agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to gain unauthorized access to our systems or data.
Post or share harmful, abusive, or misleading content.

Any misuse may result in suspension or termination of your account.

10. Limitation of Liability

Kokudi acts as a facilitator between brands and customers. We are not directly responsible for manufacturing, product quality, or warranties provided by third-party brands.
To the fullest extent permitted by law, Kokudi will not be liable for any indirect, incidental, or consequential damages resulting from your use of the website.

11. Third-Party Links

Our website may contain links to third-party sites. Kokudi is not responsible for the content or privacy practices of those websites. Visiting such sites is at your own discretion.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

13. Updates to Terms

Kokudi reserves the right to update or modify these Terms of Use at any time. The revised version will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

Last Updated: Feb 2026